Reporting App Issues

The following information will help us resolve issues as speedily as possible.

Key information

At a minimum, please provide the following:

1. Overview
   • What happened? What went wrong?
   • What were you expecting to happen?
2. Account, device, and URL
   • Account name
   • Device ID
   • URL in the App where the issue occurred
3. Contact info
   • Name
   • Email
   • Company

Supplemental information

Providing this additional information can help us resolve issues more quickly:

4. Screen capture and replay
   • Screen recording of the issue occurring
   • Screenshot of the app after the issue occurred
   • Replay URL for the device at the time the issue occurred
5. Browser, OS, and connectivity
   • Browser name and version
   • OS name and version
   • Type and quality of internet connection (wired, WiFi, cellular, etc.)
6. Replicability
   • Can you recreate the bug?
   • Does it happen every time, or are there conditions where it works properly?
   • Is it fixed when you try a different browser or computer?
   • Did it occur right after a significant event on the device or network?