The following information will help us resolve issues as speedily as possible.
At a minimum, please provide the following:
- What happened? What went wrong?
- What were you expecting to happen?
- Account, device, and URL
- Account name
- Device ID
- URL in the App where the issue occurred
- Contact info
Providing this additional information can help us resolve issues more quickly:
- Screen capture and replay
- Screen recording of the issue occurring
- Screenshot of the app after the issue occurred
- Replay URL for the device at the time the issue occurred
- Browser, OS, and connectivity
- Browser name and version
- OS name and version
- Type and quality of internet connection (wired, WiFi, cellular, etc.)
- Can you recreate the bug?
- Does it happen every time, or are there conditions where it works properly?
- Is it fixed when you try a different browser or computer?
- Did it occur right after a significant event on the device or network?
Updated over 2 years ago